Lexus Customer Convenience System

Dealer Claim Management Website

Report a Claim

Step 1 of 5: Report a Claim

NEW! You can now report Lot Damage that occurred for multiple vehicles (such as, on-lot hail, earthquake, windstorm or flood damage) via this website. However, if the damaged vehicle is associated with a Rental Agreement, those claims should be filed separately.

What you'll need before you get started:

You will need the following information to file a claim:

5 digit Lexus Dealer Number
Full VIN of the LCCS Vehicle Involved in the Accident
Date of Loss or the date you discovered/noticed the damage, if the actual Date of Loss is unknown.
The State where the Accident Occurred
Name and Phone Number of the Renter*

*NOTE: If your claim involves an employee "behind the wheel" at the time of loss, you'll need to provide the name and contact information of the employee that was utilizing/driving the vehicle.

You will need the following information to file a Lot Damage claim that involves multiple vehicles (i.e., on-lot hail damage):

Full VIN of each damaged LCCS Vehicle involved in the loss.
Date of Loss (i.e., date of weather event)

In order to expedite your claim process, always attach the following documentation to your new loss report:

• Open and Closed Copy of Associated LCCS Rental Agreement (front and back of each) for Customer Loss

• Copy of associated Customer’s Repair Order for Customer Loss

• Completed LCCS Non-Revenue Ticket for Employee Loss

• Police or Theft Report - if Available

You will have the opportunity to attach documentation when you Review and Submit your claim. See also FAQ above for more detailed suggestions on what to attach to your claim.

Once you submit your claim you will receive an email that will include a summary of the claim detail you have provided.

Enter Your Dealer Number *

In order to begin filing your claim, please enter your 5 digit dealer number. If you do not know your dealer number, please call Sedgwick at (866) 215-5227.

Dealership Name and Address

Dealership Name

Dealership Street Address

Dealership City

Dealership State

Dealership Zip

Dealership Phone Number

Enter Your Contact Information

First Name*

Last Name*

Role/Title at Dealership*

Direct Phone Number*

Extension

Email Address*

Fax Number

Are you attempting to report on-lot hail damage that occurred for multiple Vehicles?*NOTE: All vehicles that were damaged while out on rent should be submitted individually as a Customer/Employee loss

Pro Shop Process

Your dealership participates in the Pro Shop Process – for more information, please see the FAQs tab.

Would you like to utilize the Pro Shop Process for this claim?

Yes, I will be utilizing the Pro Shop Process for this claim. I will submit an electronic estimate (that was written by the pre-approved Pro Shop) along with digital photos of the damaged vehicle directly to Sedgwick via this LCCS Dealer Claim Management website.

No, I will not be utilizing the Pro Shop Process for this claim. Please send an Independent Appraiser to inspect the vehicle.

I’m reporting a RECORD ONLY claim. I will not be submitting photos or an estimate, nor do I need an Independent Appraiser to inspect the damaged vehicle.

Claim Contact Verification

Please note that all questions, requests for claim-related documentation, claim updates, and communications will be directed to the designated claim contact. (Choose only one option below)

Who will be the contact party for this claim?

I will be the main contact for this claim.

Another representative of the Dealership will be the contact.